Question

The volunteers we lead aren't reliable. They make a commitment and then don't show up. That's why I tend not to give them much real responsibility. Should I just expect that because they are a volunteer or is there something I should do differently?

Answer

No, you should not simply expect volunteers to be unreliable. Research has shown that subordinates, in this case volunteers, respond positively to high expectations. Expect a lot from your volunteers and you will get it. Secondly, yes, there are many things you can do differently. 1. Share a clear and compelling vision of ministry. Volunteers want to be players, not bench-sitters, spectators, or helpers. 2. Clearly explain the commitment and expectations up front by providing them an online application packet, which includes statements of faith, values, vision, qualifications, ministry description and application. Most leaders fear that requiring such formality will scare volunteers off. It does scare off those who will likely be unreliable. Faithful dependable Christians will happily read through such packets and take the time to thoughtfully fill out applications. 3. Also once on board, if a volunteer remains unreliable, it is our job to love them by holding them accountable to their commitment. Ask for a noble commitment; get a noble commitment. Ask for a mediocre commitment; get no commitment.


Copyright © 2010 Al Newell